Why Online Reviews Are Critical for Your Local SEO

It’s important that your business gets the attention that it deserves. More importantly, you want consumers to feel comfortable reaching out to you. Online reviews can enhance your business and your local SEO. Understanding why you need them will make it easier for you to focus on getting them.

Boost Your Rankings

Your goal is to become more visible in the search engines, and online reviews can help. If a consumer is searching for a product or service that you offer, you want to come up at the top of that search. SEO algorithms are put in place to establish who gets to be at the top. When you have a lot of positive reviews it establishes a positive sentiment.

Additionally, you want to make sure that you’re in all of the local directories. Yelp and others are localized. People may go right into Yelp to find a restaurant or into Angie’s List to find a contractor. As such, you need to make sure that you’re pushing people towards those sites to leave their online reviews for you.

It Establishes Trust

When people do a search for a business, they actively look for online reviews. People love reading reviews before choosing a business because it establishes a level of trust. You want people calling you because they’re already confident in what you have to offer. They’re getting this trust because of what past customers have said in the reviews.

In order for you to establish trust, you need to know how to get reviews. The simple answer is to ask. Don’t hesitate to ask customers to follow a specific link (that you provide) to leave you a review. If they really loved the service or product, they will be happy to leave you a review. If they didn’t, it might be a time to find out what happened so that you can turn it around.

Positive Sentiment is Established

The search engine algorithms are constantly searching for positive sentiment. Essentially, they don’t want to recommend websites at the top of their search engine result pages with negativity because consumers will, then, lose their faith in Google, Bing or another search engine. Where do they get the sentiment from? Reviews.

One of the top questions we’re asked here at Coastline Marketing Group is, “How do I get more positive reviews?” This comes down to the kind of service that you provide. Your goal should be to actively become customer-centric so that the customer feels as though they come first. It will lead to a better experience that they will want to share with others.

If you notice that there are negative reviews about your business, use it as a teaching lesson. Reputation management is critical when you want to manage your reviews. If you don’t know what’s being said about you it’s impossible to change. Read into the reviews so you know what is going on. If there is an employee that needs additional training, train them. If there are constantly poor reviews about a particular way that you do business, look at making some adjustments to the way that you do things.

As you get more positive reviews, it will push the negative ones down to the bottom. When you have more positive sentiment available for the search engine spiders, it will allow you to rank better in local SEO. You may, then, start to see more traffic to your website and more leads pouring in.

You’re Actively Involved

Another way that online reviews can help with your local SEO is to be actively involved. People want to know that you’re active in your business. If they go to your website and see outdated information or can’t find you on Facebook, they may assume that you’re not active. The search engines want up-to-date and relevant information out there to help you rank, too.

When it comes to digital marketing, you want to have plenty of reviews in place. Facebook advertising can get you a significant amount of visibility. However, it’s all for nothing if you don’t have a lot of reviews on Facebook.

Additionally, if you see negative reviews, respond. It’s okay to acknowledge that something negative happened. It shows that you’re active. Simply don’t get into the habit of fighting with customers or constantly defending yourself. Apologize. Others will see that you have at least acknowledged that a person had a bad experience and that you’re willing to do something about it.

It’s easier to reach your marketing goals when you have a digital marketing agency to guide you. If you’re feeling lost with reputation management or local SEO, let us help.

Enhance your online reputation today by starting a conversation with us. You can set an appointment for a consultation so that we can get to know your business a bit better. From there, you can be on your way to building trust with potential customers.


Article by Phil Fisk
CEO Coastline Marketing Group, Inc.

5 Reasons Why Your Company Should Have a Solid SEO Strategy

You want your company to succeed, just as we all want our companies to succeed. In order to be successful, we need sales. That requires a constant source of leads. Search engine optimization or SEO delivers the traffic to our websites so that we’re able to push content, advertisements, and more in front of them.

Without the traffic, it’s hard to stay afloat. A solid strategy will help you to reach your goals by allowing you to be more visible. You don’t want to linger in the shadows because people won’t be able to find you. Without having traffic to your site, why bother having a website?

First, you have to understand something. What is SEO? It’s a process where you increase the quantity and the quality of traffic that visits your website. Organic results allow you to be seen naturally as a result of keyword research, keyword density, backlinks, the amount of content, where your content is located, and a number of other variables. SEO allows you to be seen in the search engines without spending money to get the traffic, as you do with PPC marketing.

  1. Organic Search Delivers Traffic

Consumers use search engines. Approximately 4 billion searches are conducted on Google every day, which accounts for 75 percent of the market. That’s a lot of people looking for things. If someone searches for a product or service that you offer, you want your website to appear. Because it’s organic, people trust it. They know you didn’t pay to get your website in front of them.

  1. The Return on Investment is Undeniable

Digital marketing can get expensive. However, search engine optimization is something that you can do for free. Even if you do pay for things such as a custom web design and search engine optimization services, it’s a lot cheaper than some of the other digital marketing campaigns that you may pay for, such as spending $10,000 per month to have ads shown to people who visit YouTube.

With a lower cost of marketing, the return on investment is going to be impressive. This allows you to get a significant amount of traffic to your website without spending a significant amount of money.

  1. You Build Trust & Credibility

You want anyone visiting your site to trust you. Unfortunately, that’s easier said than done. Building trust and credibility take time. However, when you have a great-looking website and the right SEO in place, you can provide a better user experience. Trust and credibility are built with quality backlinks, positive user behavior, and various on-page elements and content that has been optimized. When people trust you, they’re more likely to do business with you.

  1. Enjoy Increased Engagement & Conversions

Mobile traffic is becoming more prevalent because people use smartphones and tablets to search for things on the go. Local search engine optimization, therefore, is becoming more popular. It allows people to find businesses within their area. It allows you to have increased engagement from those within your community. You can also boost the number of conversions because people have connected with you.

Local SEO should be a major part of your strategy. Developing reviews on social media as well as Yelp, and others can play a big role in converting leads to customers. It also creates more content, which helps your organic SEO standings.

  1. Google Analytics Delivers Insight

Google Analytics can provide you with the insight needed to know whether search engine optimization is working or not. You can see where your traffic is originating, what keywords people used in the search engine to find you, and even how long they stayed on your website. All of this makes a difference in the end. Without the analytics, you could be doing everything wrong.

You could have the best search engine optimization strategy out there but if your landing pages aren’t professional and engaging, it’s all for nothing. Similarly, consumer insight could be telling you that you’re spending your time on the wrong social media platform.

This is where we want to make sure you have a complete strategy in place so you don’t lose out on the traffic that could be coming your way. A digital marketing agency can be your beacon of light to make sure that you have a strategy that incorporates all of the insight and analytics.

The reality is that search engine optimization is constantly changing. A search engine can change their algorithm overnight, changing the way that websites are shown in the search results. However, when you have a solid strategy in place, you’re less likely to be affected in a dramatic way.

Search engine optimization is so much more than keywords. You need to have a strategy in place that is capable of being updated as new algorithms are made available. Further, it’s an ongoing process. As soon as you stop focusing on SEO, you lose your footing in the search engines.

Search engine optimization needs to be a focus within your business. Set an appointment for a consultation with us today so that we can discuss strategies for your business in detail. Starting a conversation can be the best way to re-focus your energy and start getting more traffic to your website.


phil fisk digital marketing consultant






Article by Phil Fisk
CEO Coastline Marketing Group, Inc.